Is Buyee Legit? Review (With Common Complaints)

Ever thought, “Can I really trust Buyee?” You’re not alone. The idea of ordering from a foreign site through a middleman sounds kind of risky. That’s why so many people ask this simple question: is Buyee legit?

Here’s what we’ve found:

Buyee is 100% legit. It’s safe because it is backed by a real company, Tenso, inc. It even partners with top Japanese platforms like Yahoo! Japan Auctions, Mercari, and Rakuten. Today, over 4 million users trust Buyee as a proxy service to buy from Japanese sites.

But there’s more to it than just being trustworthy. We’ve personally used Buyee, and in this blog, we’re breaking common complaints, along with what people are saying about Buyee.jp. Stay tuned.

Key Takeaways

• Buyee is a legit service run by a trusted Japanese company since 2008.
• It partners with big Japanese platforms like Mercari, Rakuten, and Yahoo! Auctions.
• Buyee’s warehouse helps store, combine, and ship items smartly.
• They offer optional extras like inspection and protective packaging.
• Customer support is available in English but may sometimes be slow.
• There are surprise fees and refund issues, so know the full cost before buying.

Is Buyee Legit? (Review)

Buyee is completely legit. It is a trusted Japanese proxy shopping service that helps people outside Japan buy from Japanese websites. It’s been around since 2008, is run by a real company in Japan, and is used by millions worldwide. Buyee also partners with top Japanese stores like Yahoo! Auctions, Rakuten, and Mercari.

These are the 10 reasons why Buyee is reliable in detail:

Operated by a reputable company

One of the biggest reasons we trust Buyee is the company behind it. Buyee is operated by Tenso, Inc., a legit Japanese company that’s been around since 2008. Tenso is even supported by another bigger company named BEENOS Inc., which is listed on the stock market in Japan.

When we first looked into using Buyee, we checked out who runs it. We saw they’re based in Tokyo and have a full team. They follow Japanese laws and business standards, and that gives us a strong sense of safety.

We also saw that Tenso runs its own international shipping business. That means they’re not some random middleman. They’ve built systems for handling thousands of orders smoothly. When we placed our first order, it was clear the process was solid.

Also, on their official website, you can clearly see who runs Buyee and the company’s address. Here’s what we saw:

Detail	Information
Company Name	tenso, inc.
Address	Gotanda JP Building 7F, 8-4-13, Nishi-gotanda, Shinagawa-ku, Tokyo, Japan
Postal Code	141-0031
Official Website	corp.tenso.com
Capital	100 million yen (as of September 2016)
President & CEO	Shota Naoi
COO	Sei Sato
Other Directors	Taisuke Miura, Takashi Otsuki (Auditor)
Executive Officers	Ikuyo Nosaka, Satomi Nishio, Yukihiro Takano, Akihisa Urushibara, Itsu Ou
Main Business	– Package Forwarding Service- E-Commerce Planning & Development
Major Shareholder	BEENOS Inc.
Main Bank	MUFG Bank, Shibuya-Chuo Branch
Person in Charge of Buyee	Shota Naoi

Official partnerships with major platforms

Buyee is legit because they’ve got official partnerships with big names like Yahoo! Japan Auctions, Rakuten, and Mercari. These are among the biggest in Japan.

Now here’s what’s cool: When we shop through Buyee on Yahoo! Auctions, we’re basically getting access to Japan-only items we could never reach on our own. We bid in real time, and Buyee takes care of buying, paying, and picking it up from the seller. We just click and wait.

Rakuten is where we go for new items like clothes, gadgets, or snacks. Through Buyee, we’ve ordered some cool Japanese kitchen gear that we couldn’t find anywhere else. The listings are translated, and it’s super simple to buy.

Then there’s Mercari. This one’s a treasure for second-hand finds. We once found a rare anime figure that’s sold out everywhere else. The seller only spoke Japanese, but Buyee handled all the communication.

Millions of users around the world

Buyee has earned the trust of millions of users in over 100 countries. That says a lot. If it were shady or unsafe, people would have stopped using it years ago.

Before we ordered anything, we looked up reviews. People from the US, Canada, Europe, even South America—everyone shared how Buyee helped them get rare stuff from Japan.

One thing we like is the consistency. Every time we’ve used Buyee, the process has worked. We choose what to buy, wait for Buyee to receive it, then pay for international shipping.

When a service has millions of active users and still keeps a good reputation, it means something.

On social media, Buyee has thousands of followers as well. Here’s the table:

Instagram	Over 21,000 followers
Facebook	More than 33,000 page likes
X (Twitter)	Around 16,000 followers
Discord	Around 30,000 members

Secure payment system

You can trust Buyee because it uses a secure payment system that supports PayPal, AliPay, and credit cards. Payments go through SSL encryption, and they’ve got fraud protection in place. There’s no weird redirecting to unknown sites, which we’ve seen happen on sketchy platforms.

Here’s the screenshot we took of the checkout page:

Before our first order, we were nervous. We didn’t know if our credit card would be safe on a site based in Japan. But then we saw the PayPal option, which gave us peace of mind. We always use PayPal for overseas shopping.

This kind of payment setup is a big reason we recommend Buyee. Not every proxy shopping service offers this level of safety.

Warehouse and consolidation services

Buyee is legitimate, and it runs its own warehouse in Japan, where they receive, store, and ship your items. You can even consolidate multiple items into one box to save on international shipping.

We once bought six different things from three sellers. Instead of shipping each item one by one, we used Buyee’s consolidation service. They combined all six into one big package. That saved us a huge amount on shipping.

We posted about hiring a person who can visit Buyee warehouse in Japan. We thankfully hired one who went to Gotanda JP Building 7F. Here’s the picture he took:

The warehouse is neat and reliable.

Note: If you need more time, you can pay for a storage extension. We’ve used that too when waiting for more items to arrive.

Optional inspection and packaging services

Buyee.jp offers extra safety features you can add for a small fee. These include protective packaging and item inspection. They’re optional, but in our experience, they’re sometimes totally worth it.

Let’s talk about inspection first. When we ordered a used collectible, we paid for the inspection add-on. That meant a Buyee staff member checked the item before shipping it to us. They confirmed it matched the listing and wasn’t broken.

The best part? You get details, and they even upload photos. We once had a pair of rare sneakers checked this way. They verified the condition and showed close-ups of the soles. It helped us decide whether to keep or return.

Now about protective packaging. This is huge for fragile items. We’ve had glass items, electronics, and even snacks shipped. They use:

• Bubble wrap
• Extra padding
• Strong outer boxes.

These options make Buyee feel more premium than other services we’ve tried. You’re in control. And you can upgrade your safety if you want.

Customer support available in English

Buyee has dedicated English-language customer support, which is a big plus for international users. We’ve contacted them a few times, and every time, they responded in clear English within a day. Just fill the contact form and they will get back to you.

Here’s the screenshot of our chat with Buyee.jp:

Another time, we had a shipping question. The item was held up in customs, and we didn’t know what to do. Their team gave us advice on how to handle it and even offered to help with extra documents.

In our opinion, this support team is one of Buyee’s strongest features. You don’t feel alone. You don’t need to know Japanese. They’ve made the whole process smooth for international buyers like us.

You can contact Buyee via email or chat.

Email support is available in many languages, including: Japanese, English, Traditional/Simplified Chinese, Korean, Indonesian, Malay, Vietnamese, Thai, Spanish, French, Portuguese, German, Italian, Polish, Turkish, and Russian.

Note: For most languages except Japanese and Chinese, you may get a reply in English.
Live chat is available in 3 languages only: Japanese, English, and Chinese (traditional/simplified). Click the chat icon on the bottom-right corner of any Buyee page to start chatting.

Important things to note:

• Replies usually arrive within 1–2 business days
• Buyee is closed on weekends and Japanese public holidays
• Didn’t get a reply? Check your spam or trash folder
• After submitting a query, you’ll receive an auto-reply email. If not, try sending your message again.

However, note that Buyee doesn’t have any public phone number.

Tracking and shipping options

Buyee.jp is legit, as it gives you plenty of shipping options with real-time tracking. You can choose from top international couriers like EMS, DHL, FedEx, and Japan Post, depending on your budget and how fast you want your stuff.

When we ordered for the first time, we were worried about delays. But Buyee made it easy. At checkout, we saw all available shipping methods listed with estimated delivery times and costs. We went with EMS the first time, and it arrived in under a week.

They also give you full tracking once your package is shipped. You don’t have to guess where your box is. We always get a tracking number that works on the courier’s website. And Buyee also shows updates right in their dashboard.

Another thing we like is the flexibility. If you’re in a hurry, go for DHL or FedEx. If you’re okay with waiting to save money, Japan Post works great too. We’ve used all of them depending on what we were buying and when we needed it.

What gives us confidence is how smooth everything is. From the moment our package leaves the warehouse, we can follow every step until it lands at our door. There’s no blackout period where we’re left wondering.

Positive reviews across platforms

Buyee is generally rated 4 stars and above on most major review sites like Trustpilot, and the feedback is mostly positive. On the Google Play Store, Buyee app has been downloaded over 500,000 times and has received 5 stars from over 9,000 users. Similarly, on the App Store, Buyee app has a rating of 4.6 out of 5. That’s a big sign that people all over the world are having good experiences.

We read tons of Buyee reviews before placing our first order. Most folks praised how easy it was to shop from Japanese sites using Buyee. People mentioned fast shipping, secure packaging, and helpful support. That gave us the push we needed to give it a try.

Sure, there were a few complaints too, usually about shipping delays or high fees. But what stood out to us was how Buyee responded. They replied politely and actually tried to fix things.

We’ve also seen many happy users on Reddit, Facebook groups, and even YouTube. Some post full unboxing videos. Others share how they got rare items thanks to Buyee.

In our opinion, this kind of consistent feedback from across the globe shows Buyee is doing things right.

Long-term operation

Buyee is reliable, as it has been around since 2008. The first time we heard about Buyee, that was the thing that caught our attention. A company that old must be doing something right.

We found that it’s operated by Tenso, Inc., a legit Japanese firm with a clean business record.

Longevity matters because it means the company has gone through changes and still kept up.

To us, this long history proves one thing: Buyee is here for the long run.

Top Common Buyee.jp Complaints

Even though Buyee is a legit service, it’s not perfect. One of the biggest complaints is about surprise fees. These can include:

• Handling fees
• Packaging fees
• Warehouse storage costs
• Sometimes higher shipping rates than expected.

While the fees are listed on the site, they’re not always clear during the buying process.

Another issue some people face is with refunds or damage claims. Even when users pay extra for inspection or insurance, there are reports that Buyee refuses to refund for items that arrive broken. However, we once returned a toy and everything was smooth. Here’s the proof:

Lastly, some users say the support team is slow to reply. While they do respond eventually, we get why some users feel let down.

Is Buyee expensive?

Buyee can be expensive, depending on what you’re buying and how you ship it. The item prices on Japanese sites are often low, but the extra fees can add up fast if you’re not careful.

Here’s how the costs usually work: First, you pay for the item itself. Then you add the domestic shipping fee (from the seller to Buyee’s warehouse). After that, you pay a Buyee service fee, and then finally, the international shipping fee to get the item to your country.

Note: There are also optional costs like:

• Package consolidation
• Protective packaging
• Insurance
• Inspection.

When we first used Buyee, we thought the price shown was all we’d pay. But after everything was added, it ended up almost double. That was a shock. Now, we always use their cost estimator before we buy.

That said, Buyee can still be worth it, especially for rare or Japan-only items.

Is Buyee Mercari legit?

Buyee Mercari is 100% legit. Buyee has an official partnership with Mercari Japan, which is one of the biggest secondhand marketplaces in the country. This connection allows international buyers to safely shop from Mercari (even without knowing Japanese).

You browse Mercari items right inside the Buyee site, with auto-translated listings. Once you choose something, Buyee handles the entire buying process. They pay the seller, get the item delivered to their warehouse, and update you at every step.

One great thing is how Buyee handles communication with sellers. Mercari sellers usually only speak Japanese, so we could never have messaged them ourselves. But Buyee steps in as the middleman. If there’s any question or issue, they talk to the seller for you.

We’ve used this service multiple times to buy used clothing and anime items. Everything arrived just as listed.

Overall, our experience with Buyee Mercari has been solid. It gives access to tons of items that aren’t sold overseas, and you can trust that you’re getting real products.

Like Buyee, Gilt has also faced some scrutiny. Check out our latest review: Is Gilt legitimate?

Is Buyee shipping expensive?

Yes, Buyee shipping can be expensive, especially if you choose faster couriers. The cost depends mostly on the size and weight of your package, not just the item’s price.

When we first used Buyee, we were surprised by how high the shipping charge was. We bought a pair of shoes and chose EMS. The shoes cost $50, but shipping was almost the same price.

Buyee offers several shipping options like EMS, DHL, FedEx, and Japan Post. Faster options like DHL are super quick but cost more. Japan Post is cheaper but takes longer. We’ve tried all of them and now choose based on the item and how fast we need it.

One way to lower costs is by consolidating multiple items into one package. Instead of shipping five items separately, Buyee holds them in the warehouse and bundles them. That way, we pay for one international shipment instead of five.

Just like Buyee, Hilda Plant’s legitimacy has been a hot topic lately. Read the full Hilda Plant review.

Is Buyee affected by tariffs?

Buyee is affected by tariffs and customs fees, just like any other international shopping service. When you order something from Japan, your country’s customs office may charge you import taxes or duties based on the value of your package.

We’ve had different experiences depending on where we live. For example, when we shipped to the U.S., we usually didn’t have to pay extra customs for small orders. But when we sent something to Europe, there were extra charges on arrival, even for items under $100.

Buyee doesn’t control these fees. They don’t add tariffs to your bill at checkout. These are charges that your government adds when the package enters your country. Sometimes the delivery company collects the fee, and you have to pay it before they give you the box.

Buyee Reviews: What Are Customers Saying?

Buyee reviews are somewhat mixed but mostly positive. Most people agree it’s a legit way to buy from Japan. Many users praise Buyee for giving them access to Japan-only items. One user said, “I finally found a limited-edition Gundam figure that I couldn’t get anywhere else. Buyee made the whole process go smoothly.”

People often mention how easy it is to use the platform, especially with automatic translations and a simple checkout process.

Another popular compliment is Buyee’s shipping system. Users love the ability to choose from multiple couriers. A customer shared, “I picked DHL and got my item in just 3 days. Everything was packed tight, nothing damaged.” The warehouse system and item tracking get good reviews, too.

But wait. One of the most common complaints is about the extra fees. Many new users are surprised when their final bill is higher than expected. A reviewer wrote, “I didn’t realize how much shipping and handling would add up. What looked like a $20 buy became $50.” That’s a real issue if you don’t read the fee breakdown carefully.

Customer service also gets mixed reviews. Some say they got helpful responses quickly. Others had to wait days. One person noted, “Their replies felt copy-pasted and didn’t solve my problem.”

Refunds and damage claims can also be tricky. A frustrated customer said, “I paid for item inspection, but when the item came damaged, they refused to refund me.”

In our experience, Buyee works well if you know how the system works. The people who complain often didn’t understand the service fees or optional costs.

In short, Buyee isn’t perfect, but it’s reliable for those who plan ahead.

Is Buyee or ZenMarket better?

Both Buyee and ZenMarket are legit and offer access to Japanese products, but they are different. Buyee is easier for beginners, while ZenMarket offers more flexibility for experienced users. Here’s the comparison:

Feature	Buyee	ZenMarket
User Interface	Very beginner-friendly	Slightly more complex
Supported Sites	Yahoo! Japan, Mercari, Rakuten	Almost all Japanese stores
Service Fee	Included in item cost or varies	Flat ¥500 per item
Shipping Options	EMS, DHL, FedEx, Japan Post	EMS, DHL, FedEx, Surface Mail
Package Consolidation	Available with add-ons	Free for up to 45 days
Inspection Option	Paid add-on	Free basic inspection
English Support	Fast, clear	Slower, but detailed
Best For	Simple shopping from big sites	Advanced buyers wanting options

In short, Buyee is better for convenience and fast processing, while ZenMarket is great for more control.

Conclusion

So, is Buyee legit?

Yes, Buyee is safe and legit. It’s a trusted service that helps people outside Japan buy from Japanese websites like Yahoo! Auctions, Mercari, and Rakuten. The company behind Buyee is called Tenso, Inc., and it’s backed by a bigger company named BEENOS Inc., which is listed in Japan’s stock market.

Most people have a good experience using Buyee. Just make sure to check the seller’s ratings before buying, especially if it’s something expensive or rare.